Meet Our Lighting Experts
Our team is available by phone and live chat seven days a week, so helpful guidance is never far away.
Structured lighting education and current industry knowledge.
Lighting and lighting-design experience across our Expert team.
Real people available by email, phone, and live chat.
Recognized by Newsweek for America's Best Customer Service five years in a row.
A LITTLE EXPERT HELP GOES A LONG WAY
Real People. Practical Answers. Better Lighting Decisions.
You do not need to know the right lighting term before you call. Tell us about the room, what you like, and what is making the decision difficult. We can help you narrow the options and understand the details that matter before you order.
Find the Right Size & Scale
Wondering whether a chandelier will overwhelm the dining room or if three pendants will crowd the island? Share your room and surface measurements, ceiling height, and a photo or plan. An expert can help you compare proportions and clearances.
Plan the Light You Need
We can help you think through lumens, color temperature, bulb type, dimming, and lighting layers so the fixture works for the way you use the room, not only the way it looks in a product photo.
Check Ratings & Compatibility
Ask about damp or wet locations, sloped ceilings, dimmer and bulb compatibility, fan sizing, downrod length, smart controls, and other product details that can be easy to miss.
Compare Styles & Finishes
If you are choosing between two finishes or trying to connect new lighting with the pieces you already own, an expert can help you compare undertones, materials, silhouettes, and coordinating collections.
Bring a Room or Whole Home Together
For larger projects, our team can help organize selections, compare alternatives, build quotes, and think through connected spaces as one plan. Trade professionals can also ask about project-focused support through The Lighting New York Pro Program.
HELPFUL SERVICE IS WHAT CUSTOMERS REMEMBER
Lighting New York Customer Reviews
Questions About Our Lighting Experts
Q: Can I talk to a real person at Lighting New York?
A: Yes. Lighting New York has real Lighting Experts available by phone and live chat seven days a week. They can help with product recommendations, sizing, style, finishes, light output, compatibility, quotes, and project questions.
Q: What can a Lighting Expert help me choose?
A: A Lighting Expert can help you compare fixtures, ceiling fans, bulbs, controls, sizes, finishes, ratings, and related products. They can also help you think through placement, ceiling height, room proportions, brightness, color temperature, dimming, and how selections work together across a room or home.
Q: What does ALA-certified mean?
A: ALA refers to the American Lighting Association. Its professional lighting credentials are based on residential lighting education and examination. Training topics include light sources, fixtures, electricity and controls, lighting design, and room-specific recommendations. Current credentials should be shown beside each featured expert.
Q: What should I have ready before I call or chat?
A: Bring whatever you have. Room measurements, ceiling height, photos, floor plans, product links, and inspiration images can all help. It is also useful to know where the fixture will be installed and whether you have existing bulbs, dimmers, smart controls, or special ceiling conditions.
Your Next Step Can Start with a Conversation
Have a question about size, style, brightness, compatibility, or how several fixtures will work together?
Tell us what you are considering. A Lighting Expert can help you compare the options and decide what to do next.
Lighting Expert & Customer Care Hours
Monday-Friday: 8am to 12am EST | Saturday-Sunday: 9am to 12am EST
Order return, damage, defect, or replacement questions? Contact Customer Care at customercare@lightingnewyork.com.